Voting and Comments
Understanding voting and commenting on feedback
Voting and Comments
Voting and commenting help users engage with feedback and help you understand what matters most to your users.
Voting on Feedback
Voting is a simple way for users to show support for feedback:
Users can vote on feedback by clicking the "Vote" button or icon.
The vote count increases, showing how many people support the feedback.
Tip
Votes help you understand what features or improvements are most important to your users. High vote counts often indicate high demand.
Commenting on Feedback
Comments allow users to discuss feedback in detail:
Type your comment and click "Post Comment".
What to Comment
Comments are great for:
- Clarifying: Asking questions or providing more details
- Supporting: Explaining why you agree with the feedback
- Suggesting: Adding ideas or variations
- Discussing: Engaging in conversation about the feedback
Engaging as a Board Owner
As the board owner, you can:
- Respond to Comments: Answer questions and provide updates
- Update Status: Change feedback status and explain why
- Add Notes: Internal notes visible only to your team
- Mark as Duplicate: Link similar feedback together
Tip
Regular engagement with feedback shows users that you're listening and taking their input seriously. This encourages more participation.
Best Practices
For Users
- Vote on feedback that matters to you
- Comment to add value, not just to agree
- Be respectful in discussions
- Check for similar feedback before submitting new items
For Board Owners
- Respond to comments when appropriate
- Update status regularly
- Explain decisions, especially when declining feedback
- Use votes to help prioritize, but also consider impact
What's Next?
Now that you understand voting and comments:
- Understanding Status - Learn about feedback statuses
- Organizing Feedback - See how to organize feedback effectively
- Submitting Feedback - Learn how users submit feedback